Akeneo is a global leader in Product Experience Management (PXM) and Product Information Management (PIM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, improve product data quality and simplify product catalog management.

At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humility, Benevolence, Openness, Innovation and…Beer (aka. comradery)! We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page.

Job description

As Commercial Operations Analyst, you will have two main goals: help the sales team by ensuring a smooth end-to-end quote-to-cash process; and supervising that the business processes are being followed. You will be supporting a global internal community of 90+ customer-facing representatives, on various topics, from lead management, until opportunity closing, going through reporting and forecasting.

You’ll be reporting to a Sales Operations Manager under the Business Operations team.

Responsibilities: 

• Support customer-facing team on the daily usage of our CRM and work side-by-side with the CRM admins
• Guide the reps (Sales and CSMs) on the management of opportunities, quote preparation (CPQ) and smooth the closing step by identifying potential issues, especially with large and complex deals.
• Provide end of quarter deal close coverage.
• Keep the product catalog and price book updated, by working with the Product Marketing and finance team
• Assist Finance and RevOps team on the end of quarter process (closing, commissions and reconciliation)
• Audit closing packs to ensure completeness and allow smooth closing
• Growth opportunities to manage CPQ and discounting strategic projects.

Qualifications

Required Qualifications

• You have a minimum of 2 years of experience working with or as part of sales teams
• You are familiar with SaaS solutions and CRM (Salesforce is a plus)
• You have strong stakeholder management capabilities and are comfortable upholding boundaries and rules in place
• You can effectively organize your work and manage competing priorities in parallel.
• You have excellent verbal and written communication

Preferred Qualifications

• French is a plus but not required
• Experience in software companies, with a strong focus on Sales Support.

Life at Akeneo 

🌎 Diverse, cross-cultural team.

🎉 Annual All Staff gathering week, office parties, team offsites

🧳 Once a year, travel to another office location for a period of 2 weeks
👋 Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company

Benefits

💰 Get the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance!

Time off

⏰ Flexible working hours, hybrid home/office policy

👶 Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent)

Health & Wellness

🧘 Individual and confidential coaching sessions with a mental health practitioner of your choice

👵 Plan your retirement with ease thanks to our 401k with company matching

Equipment

🔊 Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...

💻 Choice of a Mac or a Windows laptop

💸 Personal remote allowance to maximize your home office environment

Professional Development

🎫 Participation in in-house events welcoming external guests (ie. Meetups) or industry events

🧑‍🏫 Group and individual training opportunities

👨‍💻 Attendance at a yearly business or tech conference of your choice

Corporate Responsibility

🤲 Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.

🧑‍🤝‍🧑 Akeneo is committed to providing a friendly, safe, and welcoming environment for everyone who works for or with us, regardless of gender identity and expression, sexual orientation, disability, physical appearance, medical condition, race, age, family status, religion (or lack thereof) and other personal features and preferences. We create the right conditions for you to feel safe and be yourself! 

Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Acquisition Specialists, where you’ll learn more about the role and about Akeneo.
• Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
• Sign your offer!

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.

So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications!