Akeneo is a global leader in Product Experience Management (PXM) and Product Information Management (PIM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, improve product data quality and simplify product catalog management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humility, Benevolence, Openness, Innovation and…Beer (aka. comradery)! We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page.
The Business Consultant is a key role in the Professional Services organization, tackling complex business challenges from customers and helping them see value out of their investment in Akeneo.
- Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology
- Lead on-site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation
- Deliver best practices and guidance to customers and partners in all forms including written documentation, presentations, emails, calls, and more.
- Train customers and partners on Akeneo key principles and best practices
- Work collaboratively with other members of the professional services and customer success organizations to ensure successful customers
- Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers
- Work with partners to provide functional recommendations based on customer use cases and business requirements
- Contribute to Akeneo’s implementation methodology and help improve how we work with customers
- You have +3 years of professional services or software implementation experience. -
- You are passionate about customers and helping them drive value through the adoption of technology.
- You are experienced and comfortable leading workshops with customers of mixed skill levels and seniority.
- You love digging into complex customer challenges and helping them implement simple solutions.
- You’re meticulous about the quality of customer deliverables.
- You thrive in an extremely dynamic and changing environment.
Life at Akeneo
🌎 Diverse, cross-cultural team.
🎉 Annual All Staff gathering week, office parties, team offsites
🧳 Once a year, travel to another office location for a period of 2 weeks
👋 Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company
💰 Get the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance!
⏰ Flexible working hours, global home office policy
👶 Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent)
Health & Wellness
🧘 Individual and confidential coaching sessions with a mental health practitioner of your choice
👵 Plan your retirement with ease thanks to our 401k with company matching
🔊 Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
💻 Choice of a Mac or a Windows laptop
💸 Personal remote allowance to maximize your home office environment
🎫 Participation in in-house events welcoming external guests (ie. Meetups) or industry events
🧑🏫 Group and individual training opportunities
👨💻 Attendance at a yearly business or tech conference of your choice
Diversity & Inclusion
🧑🤝🧑 Akeneo is committed to providing a friendly, safe, and welcoming environment for everyone who works for or with us, regardless of gender identity and expression, sexual orientation, disability, physical appearance, medical condition, race, age, family status, religion (or lack thereof) and other personal features and preferences. We create the right conditions for you to feel safe and be yourself!
- Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Acquisition Specialists, where you’ll learn more about the role and about Akeneo.
- Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
- Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
- Sign your offer!
At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications!
- Customer Experience Management
- Professional Services
- Remote status
- Hybrid Remote
- Employment type
Akeneo Product Cloud is the complete and composable SaaS-based solution to activate your product story wherever your customers are. Deliver engaging, world-class product experiences across all of your owned and unowned channels with agility and accuracy.
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