Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Job description

The Enterprise Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As an Enterprise Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo’s customer-first objective. You will guide customers from implementation to renewal. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.

Responsibilities:

• Adoption & Value Realization: Guide customers from contract signing and throughout their journey to define, measure, and achieve business outcomes using Akeneo's solutions. Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment. Drive software and AI integration adoption, deliver prescriptive success plans, lead customer workshops, and share industry expertise to maximize solution value.

• Retention (Risk Management): Proactively identify signs of customer risk, devise mitigation strategies, and execute action plans to ensure account health and maintain long-term retention goals.

• Expansion: Understand customer goals and ecosystems to identify, master, and drive new upsell and cross-sell growth opportunities across portfolio accounts.

• Engagement & Advocacy: Build strong, trusted relationships with key client contacts and C-level executives across business and IT, as well as the partner ecosystem. Deliver insightful business reviews and turn customers into brand advocates through reference calls, public speaking, and joint success stories.

What we look for

• You speak French and English fluently.

• You have a solid background in customer success or project management within the SaaS industry preferably in product data management.

• You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation.

• You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level.

• You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets.

Please note this role will require traveling to visit our customers onsite

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

1. 30-minute screening call with a member of our Talent Acquisition team.

2. 60-minute interview with the Hiring Manager.

3. 30-minute Behavioural/Technical interview.
   

Life at Akeneo